The main purpose of all telephony functions is to allow for clear and efficient communications. Over the years, telecommunications devices for businesses expanded from individual desk phones to a central switchboards within businesses that routed calls manually to the PBX phone systems that had the capacity to route calls coming into the business.
A virtual call center can be contrasted to a bricks and mortar call center. Instead of having a physical location where all employees gather to answer calls, the virtual call center tends to employ people working from home or in very small offices to take incoming calls.
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